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Getting Started (6)
Opening an Account
Personal vs. Business Account
How to Buy Bitcoin
How to Sell Bitcoin
How to Buy Ether
See all 6 articles
What is QuadrigaCX?
Is QuadrigaCX Safe?
Where is QuadrigaCX located?
How do you pronounce QuadrigaCX?
What is Bitcoin?
See all 24 articles
General Verification Help (5)
What is user verification?
How does your verification process work?
Do I need to be verified to trade?
Do I need to be verified to withdraw?
I'm verified but can't fund with Interac Online or EFT. Why?
ID & Address Verification (4)
How long does ID & Address Verification take?
What do you require for ID & Address Verification?
I submitted my verification documents, why am I not verified yet?
Do you accept international IDs?
Equifax eID Verification (3)
Why did my Equifax Verification fail?
Equifax Verification was unsuccessful. Can I try again?
I failed Equifax Verification twice. How can I pass?
General Funding Help (3)
How do I fund my account with Canadian Dollars (CAD)?
Do you accept Interac e-Transfers?
Do you accept Tangerine Email Money Transfers?
Electronic Funds Transfer (EFT) (3)
Where can I link my bank account?
What is Electronic Funds Transfer (EFT) Funding?
How do I use EFT Funding?
INTERAC® Online (4)
What's the difference between Interac Online and Interac e-Transfer?
Funded with Interac Online. Where are my funds?
Interac Online funding failed but funds drawn from my account.
Interac Online won't accept my card. Help!
Bank Wire (8)
How do I send a Bank Wire?
Bank wire instructions are international, why?
I sent a Bank Wire, has it been received?
Past 5 business days and wire funds not credited. Why?
Do I have to initiate a new request each time?
See all 8 articles
Crypto Capital (2)
What is Crypto Capital?
Why would I want to fund with Crypto Capital?
What is a Voucher?
How do I use a voucher code?
Are Bitcoin fundings instant?
How can I expedite my Bitcoin funding?
Why hasn't my Bitcoin transfer arrived in my QuadrigaCX account yet?
I have sent Bitcoin Cash (BCH) to my Bitcoin address (XBT) - what do I do?
Are Ether account fundings instant?
Why hasn't my Ether transfer arrived in my QuadrigaCX account yet?
How do I receive Ether?
Bitcoin Cash (1)
I have sent Bitcoin (XBT) to my Bitcoin Cash address (BCH) - what do I do?
General Withdrawal Help (2)
How do I withdraw Canadian dollars (CAD)?
I made a major settings change and can't withdraw for 24hrs. Help!
Rapid Bank Transfer (1)
What is Rapid Bank Transfer withdrawal?
Express Bank Transfer (1)
What is Express Bank Transfer withdrawal?
Interac e-Transfer (1)
What is Interac e-Transfer withdrawal?
Cash Delivery (1)
What is Cash Delivery withdrawal?
Direct Bank Transfer / EFT (1)
What is Electronic Funds Transfer (EFT) Withdrawal?
Bank Wire (1)
What is Bank Wire Withdrawal?
Crypto Capital (1)
What is Crypto Capital Withdrawal?
What is Voucher Withdrawal?
How do I withdraw using Voucher?
How do I send or withdraw Bitcoin?
Are Bitcoin withdrawals instant?
How do I send or withdraw Ether?
Navigation & Features
Where is my account Profile?
How can I change my Email Address?
Will I receive an email when you receive my funds?
Account History (1)
How do I review my history of account activities?
Referral Program (2)
How does your Referral Program work?
Where can I view my referral stats?
Application Program Interface (API) (1)
How can I use my trading bot?
Bitcoin-Auto Sell (1)
What is Bitcoin Auto-Sell?
Client ID (2)
What is a Client ID?
Forgot my Client ID, how can I recover it?
Forgot my Password, how can I reset it?
Unable to reset my Password. Please help!
I changed my password and now can't withdraw for 24hrs. Help!
Email 2FA (1)
What is Email 2FA?
Google 2FA (5)
What is Google 2FA?
What if I lose my 2FA device?
What if I lose my Google 2FA reset code?
Google 2FA Login isn't working, why?
I disabled 2FA and now can't withdraw for 24hrs. Help!
Transaction PIN (4)
What is my Transaction PIN?
Forgot my Transaction PIN, how can I reset it?
Unable to reset my Transaction PIN. Please help!
I reset my PIN and now can't withdraw for 24hrs. Help!