What if I lose my 2FA device?

Modified on: 2017-09-09 10:57:26 -0400


When you enabled Google 2FA on the exchange, you were presented a special reset code to write down or save somewhere safe. To reset, you must first login by entering your Client ID and Password and use that code to disable Google 2FA on your account or answer a series of questions that relate to your identity and account.


Option 1 - Emergency Reset Code


Step 1: Login with Client ID and Password


Step 2: Enter your 2FA Emergency Reset Code here: https://quadrigacx.com/twofa/reset



Option 2 - Security Question Reset


Step 1: Login with Client ID and Password


Step 2: Correctly answer the security questions here: https://quadrigacx.com/twofa/reset/lost





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