I'm verified but can't fund with Interac Online or EFT. Why?

Modified on: 2017-10-13 16:19:28 -0400

You have completed both ID and Equifax Verification but receive the message "Sorry, you are verified but do not have access to this funding option. Feel free to contact support for more detail."

You may have received the aforementioned message for the following reasons:

  • Financial institutions within your country of residence don't support Interac Online for EFT funding
  • International IDs provided with minimal evidence of Canadian residence and banking
  • Selected for additional screening by a member of our fraud prevention and compliance team to further validate identity. 

Solution: please contact support asking for a review of your profile and IDs. Additional information may be requested before the restriction can be lifted.

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