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Getting Started (12)
Opening an Account
Personal vs. Business Account
How to Buy Bitcoin on QuadrigaCX
How to Buy Ether on QuadrigaCX
How to Buy Litecoin on QuadrigaCX
See all 12 articles
What is QuadrigaCX?
Is QuadrigaCX Safe?
Where is QuadrigaCX located?
How do you pronounce QuadrigaCX?
What is Bitcoin?
See all 30 articles
General Verification Help (5)
What is user verification?
How does your verification process work?
Do I need to be verified to trade?
Do I need to be verified to withdraw?
I'm verified but can't fund with Interac Online or EFT. Why?
ID & Address Verification (4)
How long does ID & Address verification take?
What do you require for ID & Address Verification?
Why am I not verified yet?
Do you accept international IDs?
Equifax eID Verification (2)
Why did my Equifax Verification fail?
Equifax Verification was unsuccessful. Can I try again?
General Funding Help (5)
How do I fund my account with Canadian Dollars (CAD)?
How Do I Transfer From Coinbase?
Do you accept Interac e-Transfers?
Do you accept Tangerine Email Money Transfers?
Crypto Address change
INTERAC® Online (10)
What's the difference between Interac Online and Interac e-Transfer?
How do I use Interac Online Funding?
Funded with Interac Online. Where are my funds?
Interac Online funding failed but funds drawn from my account. Why?
Interac Online won't accept my card. Help!
See all 10 articles
Flexepin Voucher (1)
What is a Flexepin Voucher?
Interac e-Transfer (8)
How do I Fund with Interac e-Transfer?
When Will Interac e-Transfer Funding Return?
Why Am I Not Authorized To Use Interac e-Transfer Funding?
I Sent An Interac e-Transfer But No Funds In My Account. Why?
Sent below the minimum amount for e-Transfer Funding. What do I do?
See all 8 articles
Bank Wire (10)
How do I send a Bank Wire?
Where can I find your Bank Wire Instructions?
Bank Wire SWIFT for USD Funding Doesn't Match. Why?
Bank Wire instructions are international, Why?
I sent a Bank Wire, has it been received?
See all 10 articles
Crypto Capital (4)
What is Crypto Capital?
Why would I want to fund with Crypto Capital?
How do I send funds from my Crypto Capital account to yours?
I sent funds with Crypto Capital. Where are they?
General Withdrawal Help (6)
How do I withdraw Canadian dollars (CAD)?
I made a major settings change and can't withdraw for 24hrs. Help!
My CAD or USD withdrawal is marked as "Complete", where are my funds?
Where is my CAD or USD Withdrawal?
Haven't received Email Confirmation Code. Why?
See all 6 articles
Rapid Bank Transfer (2)
What is Rapid Bank Transfer withdrawal?
Where is my Money? Rapid Bank Transfer
Express Bank Transfer (3)
What is Express Bank Transfer withdrawal?
Where is My Money? Express Bank Transfer
Why did my Express Bank Transfer withdrawal fail?
Interac e-Transfer (2)
What is Interac e-Transfer withdrawal?
Where is My Money? Interac e-Transfer Withdrawal
Cash Delivery (1)
What is Cash Delivery withdrawal?
Direct Bank Transfer / EFT (2)
What is Electronic Funds Transfer (EFT) Withdrawal?
Why did my Direct Bank Transfer / EFT withdrawal fail?
Navigation & Features
Where is my account Profile?
How can I change my Email Address?
Will I receive an email when you receive my funds?
Account History (2)
How do I review my history of account activities?
How Do I Close My Account?
Referral Program (4)
How does your Referral Program work?
Where Can I View My Referral Stats?
Forgot to Give My Referral Link, Can You Still Assign?
Why Don't I See The Referral in My Stats?
Application Program Interface (API) (1)
How can I use my trading bot?
Bitcoin-Auto Sell (1)
What is Bitcoin Auto-Sell?
Client ID (2)
What is a Client ID?
Forgot my Client ID, how can I recover it?
Forgot my Password, how can I reset it?
Unable to reset my Password. Please help!
I changed my password and now can't withdraw for 24hrs. Help!
Email 2FA (1)
What is Email 2FA?
Google 2FA (5)
What is Google 2FA?
What if I lose my 2FA device?
What if I lose my Google 2FA reset code?
Google 2FA Login isn't working, why?
I disabled 2FA and now can't withdraw for 24hrs. Help!
Transaction PIN (4)
What is my Transaction PIN?
Forgot my Transaction PIN, how can I reset it?
Unable to reset my Transaction PIN. Please help!
I reset my PIN and now can't withdraw for 24hrs. Help!