Where is my Money? Interac Online Funding

Modified on: 2017-12-10 18:48:57 -0500

If you attempted to fund with Interac Online and don't see the funds within your account, please review these 2 scenarios:

A) At the request of the Interac Online network, we have an algorithm in place that flags certain transactions for manual approval. If we do not hold to manually verify some transactions, we lose Interac Online processing altogether.  This mechanism cannot be removed but over time you will notice fewer manual holds. Transactions held for manual approval are usually credited to accounts from within 1 to 24hrs. Nothing can be done to speed up the manual approval, you just need to wait -- anyone badgering support risks having their funds returned and account closed indefinitely.

B) On rare occasions, the Interac Online network decides to fail transactions immediately after they have drawn funds.  When this occurs, the funds are usually returned to the bank account within 1 hour at which point feel free to repeat the process for a successful funding.

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