1. First, ensure your wallet or exchange provider actually sent your cryptocurrency and they are live on the blockchain.
2. Once your transaction hits the blockchain It will take time to confirm on the network and become available for trading on QuadrigaCX, there is nothing we can do to speed this up. You just have to wait for the number of required confirmations noted on the respective funding page for that crypto currency — Bitcoin is 4 confirmations, Bitcoin Cash is 4, Bitcoin Gold is 4, Ether is 12 and Litecoin is 6.
Note: As noted on each currencies funding page, do not send a different currency to another's address. i.e. do not send Bitcoin to a Litecoin address. If you make this mistake, there is nothing we can do.